📷 Image: Wikimedia Commons / Ministry of Health and Family Welfare
Technology
Tamil Nadu Launches Chatbot to Cut Hospital Queue Times
✍️ The Indian Express
🗓 15 Jul 2026, 08:04 AM
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Tamil Nadu has introduced a new chatbot designed to help patients bypass long hospital queues as part of the state's latest technology-driven healthcare reforms.
Tamil Nadu has rolled out a chatbot that allows patients to skip long queues at hospitals, a feature that is part of the state's broader push to digitise healthcare services.
The bot, accessible via the state’s health portal and mobile app, lets users book appointments, request lab results and receive real‑time updates on waiting times.
The initiative is led by Chief Minister Vijay’s administration, which has announced a series of tech‑driven projects aimed at improving patient experience and reducing waiting periods.
Health officials expect the chatbot to cut average waiting times by up to 30% and free up staff to focus on clinical care.
The bot, accessible via the state’s health portal and mobile app, lets users book appointments, request lab results and receive real‑time updates on waiting times.
The initiative is led by Chief Minister Vijay’s administration, which has announced a series of tech‑driven projects aimed at improving patient experience and reducing waiting periods.
Health officials expect the chatbot to cut average waiting times by up to 30% and free up staff to focus on clinical care.