Hyderabad's SIR Digitisation Stands at 13.79%, Second Lowest in India

Hyderabad recorded a Service Information Request (SIR) digitisation rate of 13.79% in the latest survey, the lowest after only one other city in the country. The figure reflects the proportion of SIRs that have been converted into digital format, a key metric for assessing a city’s e‑governance efficiency. The low percentage signals gaps in digital infrastructure and citizen engagement, prompting local authorities to accelerate digital initiatives. Telangana’s state government has announced plans to upgrade digital platforms and train officials to improve the SIR digitisation rate in upcoming years.