📷 Image: Wikimedia Commons / Ministry of Health and Family Welfare
Politics
Uttarakhand CM Pushkar Singh Dhami urges officials to resolve complaints, not just close them
✍️ timesofindia.indiatimes.com
🗓 15 Sep 2026, 05:01 AM
👁 24
Chief Minister Pushkar Singh Dhami warned Uttarakhand officials that merely closing grievance files is insufficient; they must ensure genuine redressal of citizen complaints.
Chief Minister Pushkar Singh Dhami addressed senior bureaucrats in Dehradun, emphasizing that the practice of formally closing grievance registers without delivering tangible solutions undermines public trust. He cited recent instances where citizens reported that their complaints were marked resolved on paper while the underlying issues persisted.
Dhami instructed department heads to adopt a results‑oriented approach, mandating periodic field verification and follow‑up visits to ensure that corrective actions are implemented. He also announced that any official found repeatedly filing closure reports without substantive outcomes will face disciplinary action.
The chief minister's directive aligns with the state government's broader push for transparent and accountable governance, aiming to improve service delivery across health, education, and public utilities sectors. Officials were asked to submit a detailed action plan within two weeks, outlining how they will track and verify complaint resolutions.
Stakeholders, including local NGOs, welcomed the move, noting that it could reduce the backlog of unresolved grievances that have long plagued Uttarakhand's administrative machinery.
Dhami instructed department heads to adopt a results‑oriented approach, mandating periodic field verification and follow‑up visits to ensure that corrective actions are implemented. He also announced that any official found repeatedly filing closure reports without substantive outcomes will face disciplinary action.
The chief minister's directive aligns with the state government's broader push for transparent and accountable governance, aiming to improve service delivery across health, education, and public utilities sectors. Officials were asked to submit a detailed action plan within two weeks, outlining how they will track and verify complaint resolutions.
Stakeholders, including local NGOs, welcomed the move, noting that it could reduce the backlog of unresolved grievances that have long plagued Uttarakhand's administrative machinery.