Tamil Nadu Launches 'Hi' Message Service for Electricity Complaints

The Tamil Nadu electricity department has started a new service that lets consumers receive a response to their complaints by sending a simple 'Hi' message. Consumers need to initiate contact with the designated number or platform by typing 'Hi', after which the system acknowledges the complaint and provides further assistance. Officials said the move is intended to make the complaint redressal process quicker and more accessible for households and businesses across the state. The facility is part of the state's broader effort to use simple digital tools for improving public service delivery.