Tamil Nadu Launches ‘Hi’ Chatbot for Quick Electricity Complaint Responses

Tamil Nadu’s electricity department has rolled out a new chatbot service that allows residents to lodge complaints and receive responses by simply sending a "Hi" message. The system is integrated with the state’s official digital platform and can be accessed via popular messaging apps. Once a user sends the greeting, the chatbot either provides an automated reply or forwards the query to the relevant department for a quicker resolution. The initiative is part of the state’s broader push towards digital governance and aims to reduce the time taken to address consumer complaints.