📷 Image: Wikimedia Commons / ken H from Yokohama, Kanagawa-ken, Japan
Business
Qantas to Cut 850 Jobs, Shift Work to India in AI Overhaul
✍️ The Guardian
🗓 10 Nov 2026, 11:37 AM
👁 15
Australian airline Qantas announced a restructuring that will eliminate 850 domestic positions and move certain functions to India as part of an AI‑driven transformation.
Qantas, the largest airline in Australia, announced on Tuesday a major restructuring plan that will see 850 domestic jobs cut across the company.
The move targets support and administrative roles, with the airline citing a need to streamline operations and reduce costs as it adopts new artificial‑intelligence tools.
In a related shift, Qantas will outsource several functions to its Indian operations, including customer service and data analytics, as part of a broader strategy to leverage lower‑cost talent and advanced technology.
Qantas CEO Alan Joyce said the changes would help the airline remain competitive in a challenging market, while the company pledged to provide support and retraining to affected staff.
The move targets support and administrative roles, with the airline citing a need to streamline operations and reduce costs as it adopts new artificial‑intelligence tools.
In a related shift, Qantas will outsource several functions to its Indian operations, including customer service and data analytics, as part of a broader strategy to leverage lower‑cost talent and advanced technology.
Qantas CEO Alan Joyce said the changes would help the airline remain competitive in a challenging market, while the company pledged to provide support and retraining to affected staff.