📷 Image: Wikimedia Commons / Satdeep Gill
Health
Punjab Consumer Commission orders insurer to pay Rs 5 lakh after denying breast-cancer claim
✍️ Amar Ujala · Punjab
🗓 21 Oct 2026, 10:16 PM
👁 11
The Punjab State Consumer Commission directed an insurance firm to pay Rs 5 lakh after it could not produce adequate medical records for a 2017 breast‑cancer treatment claim it had rejected.
The Punjab State Consumer Commission has ordered an insurance company to remit Rs 5 lakh to a policyholder after the insurer denied a claim for breast‑cancer treatment. The commission’s ruling came after the company failed to furnish the required medical documentation to substantiate its refusal.
According to the commission’s order, the claim pertained to a 2017 breast‑cancer case. The insurer was unable to produce sufficient clinical records, a shortfall that the commission deemed a violation of consumer protection norms.
The decision underscores the regulator’s willingness to enforce accountability among insurers when claim‑settlement procedures are not properly documented. It also serves as a reminder to policyholders that denial of health‑related claims must be backed by verifiable medical evidence.
Legal experts note that the ruling may prompt other insurers to review their claim‑assessment protocols to avoid similar penalties. The affected policyholder is expected to receive the ordered compensation shortly.
According to the commission’s order, the claim pertained to a 2017 breast‑cancer case. The insurer was unable to produce sufficient clinical records, a shortfall that the commission deemed a violation of consumer protection norms.
The decision underscores the regulator’s willingness to enforce accountability among insurers when claim‑settlement procedures are not properly documented. It also serves as a reminder to policyholders that denial of health‑related claims must be backed by verifiable medical evidence.
Legal experts note that the ruling may prompt other insurers to review their claim‑assessment protocols to avoid similar penalties. The affected policyholder is expected to receive the ordered compensation shortly.