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BMRCL Launches AI‑Powered WhatsApp Chatbot to Simplify Metro Travel for Bengaluru Commuters
Bangalore Metro Rail Corporation has introduced a new AI chatbot on WhatsApp that offers real‑time information on metro routes, ticket fares and station details, aiming to streamline the commuting experience.
Bangalore Metro Rail Corporation Limited (BMRCL) has rolled out an AI‑powered WhatsApp chatbot to provide Bengaluru commuters with instant access to metro routes, ticket fares and station information. The new digital tool is designed to make travel planning easier and reduce the need for physical inquiries at metro stations.
The chatbot, accessible via a simple WhatsApp conversation, can answer queries about the most efficient routes between stations, current fare rates for different ticket types, and operational details such as train timings and platform numbers. Users can also receive updates on any service disruptions or maintenance schedules.
BMRCL says the initiative is part of its broader effort to enhance customer service through technology. By leveraging artificial intelligence, the corporation hopes to reduce wait times at ticket counters and improve overall passenger satisfaction.
Commuters can start using the chatbot immediately by sending a message to the official BMRCL WhatsApp number. The service is free and available 24/7, providing a convenient alternative to the existing website and mobile app.
The launch reflects Bengaluru’s growing focus on smart city solutions, positioning BMRCL as a forward‑thinking operator in the region’s public transport network.
The chatbot, accessible via a simple WhatsApp conversation, can answer queries about the most efficient routes between stations, current fare rates for different ticket types, and operational details such as train timings and platform numbers. Users can also receive updates on any service disruptions or maintenance schedules.
BMRCL says the initiative is part of its broader effort to enhance customer service through technology. By leveraging artificial intelligence, the corporation hopes to reduce wait times at ticket counters and improve overall passenger satisfaction.
Commuters can start using the chatbot immediately by sending a message to the official BMRCL WhatsApp number. The service is free and available 24/7, providing a convenient alternative to the existing website and mobile app.
The launch reflects Bengaluru’s growing focus on smart city solutions, positioning BMRCL as a forward‑thinking operator in the region’s public transport network.