📷 Image: Wikimedia Commons / Sourabh.biswas003
Business
All Insurance Complaints Resolved Within 90 Days in Patna, Cases Surge Over Past Year
✍️ Amar Ujala · Bihar
🗓 11 Nov 2026, 09:01 PM
👁 16
On Insurance Ombudsman Day, officials in Patna reported that every insurance grievance filed was settled within 90 days, while the total number of cases has risen sharply compared with the previous year.
Patna’s Insurance Ombudsman office marked the annual Insurance Ombudsman Day by releasing a performance snapshot for the past twelve months. Data released on the occasion shows that every consumer grievance lodged with the office was closed within the statutory 90‑day window, a milestone the department says reflects improved processes and staffing.
The report also highlighted a notable increase in the volume of complaints. Compared with the previous year, the total number of cases filed rose by a significant margin, indicating growing consumer awareness of grievance redress mechanisms and possibly an uptick in disputes over policy terms.
Officials attributed the faster resolution to streamlined digital filing, stricter monitoring of pending cases, and periodic training of ombudsman staff. They urged policyholders to continue using the official channels for disputes, emphasizing that timely settlement protects both consumer rights and insurer credibility.
The Ombudsman’s office did not disclose the exact figure of the rise, but the upward trend underscores the need for insurers to address policy clarity and service quality to curb future complaints.
The report also highlighted a notable increase in the volume of complaints. Compared with the previous year, the total number of cases filed rose by a significant margin, indicating growing consumer awareness of grievance redress mechanisms and possibly an uptick in disputes over policy terms.
Officials attributed the faster resolution to streamlined digital filing, stricter monitoring of pending cases, and periodic training of ombudsman staff. They urged policyholders to continue using the official channels for disputes, emphasizing that timely settlement protects both consumer rights and insurer credibility.
The Ombudsman’s office did not disclose the exact figure of the rise, but the upward trend underscores the need for insurers to address policy clarity and service quality to curb future complaints.