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Technology
AI Chatbots Launch on WhatsApp to Deliver Government Services and Tourism Info
✍️ The Times of India
🗓 25 Sep 2026, 12:16 PM
👁 11
The Indian government is rolling out AI‑powered chatbots on WhatsApp, enabling citizens to access various public services and tourism details directly through the messaging app.
The Times of India reports that the Indian government has begun deploying artificial‑intelligence chatbots on the WhatsApp platform. The move aims to bring a range of public services and tourism information within reach of users who already rely on the messaging app for daily communication.
These AI‑driven bots are designed to answer queries, guide users through application procedures and provide real‑time updates on tourist attractions, travel guidelines and local events. By leveraging WhatsApp’s massive user base, officials hope to reduce the need for physical visits to offices and streamline service delivery.
The initiative forms part of a broader digital‑government strategy that seeks to use conversational interfaces to improve accessibility and efficiency. Authorities indicated that additional services, such as health advisories and grievance redressal, may be integrated into the platform in the coming months.
These AI‑driven bots are designed to answer queries, guide users through application procedures and provide real‑time updates on tourist attractions, travel guidelines and local events. By leveraging WhatsApp’s massive user base, officials hope to reduce the need for physical visits to offices and streamline service delivery.
The initiative forms part of a broader digital‑government strategy that seeks to use conversational interfaces to improve accessibility and efficiency. Authorities indicated that additional services, such as health advisories and grievance redressal, may be integrated into the platform in the coming months.