Grievance Redressal & Digital Media Compliance

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 · Last updated: June 2026

Need24 News ("we", "us", "our"), operated by Need24 Digital, is a publisher of news and current affairs content on digital media through need24.digital and our mobile application. We are committed to the Code of Ethics under Part III of the IT Rules, 2021 and follow the "Norms of Journalistic Conduct" of the Press Council of India and applicable programme codes.

Grievance Officer

How to File a Grievance

Any user or viewer may file a complaint regarding our content by emailing our Grievance Officer at the address above. Kindly include: (a) the URL/link of the content, (b) the nature of the grievance, and (c) your name and contact details. The Grievance Officer shall acknowledge the complaint within 24 hours and dispose of it within 15 days of receipt.

Three-Tier Grievance Redressal Mechanism

• Level I — Self-Regulation: By Need24 News through the Grievance Officer named above.
• Level II — Self-Regulatory Body: A self-regulating body of publishers, registered with the Ministry of Information & Broadcasting, to which we are affiliated.
• Level III — Oversight Mechanism: The Oversight Mechanism of the Ministry of Information & Broadcasting, Government of India.

If a complainant is not satisfied with the decision at Level I within the stipulated time, the grievance may be escalated to Level II, and thereafter to Level III.

Code of Ethics

We adhere to the norms of journalistic conduct — accuracy and fairness in reporting, verification before publication, respect for privacy, avoidance of content that incites violence or hatred, clear distinction between news and opinion, and prompt correction of errors.

Monthly Compliance Report

In accordance with the IT Rules, 2021, we publish a monthly report of grievances received and actions taken.

For any query regarding this mechanism, contact us at info@need24.in · +91 98700 06472