📷 Image: Wikimedia Commons / Biswarup Ganguly
Health
West Bengal Health Panel to Launch Online Complaint System and Digitise Patient Records
✍️ Medical Dialogues
🗓 17 Oct 2026, 02:22 AM
👁 22
The West Bengal health panel announced plans to introduce an online portal for filing health‑related complaints and to digitise medical records across the state.
Kolkata, West Bengal – The state’s health advisory panel has approved a two‑pronged digital initiative aimed at modernising patient services. The proposal, presented in a recent meeting of the West Bengal Health Department, seeks to create an online platform where citizens can lodge complaints related to hospitals, clinics and medical practitioners.
The forthcoming portal will allow users to register grievances, attach supporting documents and track resolution status in real time. Officials expect the system to reduce paperwork, improve transparency and speed up redressal, with a pilot rollout slated for the first quarter of next year in select districts.
In parallel, the panel will oversee the digitisation of existing medical records held by public hospitals and health centres. The move involves scanning paper files, creating secure electronic health records and integrating them into a central database accessible to authorized medical staff. The digitisation drive is intended to enhance continuity of care, facilitate data‑driven health planning and curb record‑keeping errors.
Health Minister Dr. Subrata Saha, who chaired the meeting, emphasized that the initiatives align with the state’s broader e‑governance agenda. He acknowledged challenges such as data privacy and infrastructure gaps, but assured that adequate safeguards and training will be put in place before full implementation.
The forthcoming portal will allow users to register grievances, attach supporting documents and track resolution status in real time. Officials expect the system to reduce paperwork, improve transparency and speed up redressal, with a pilot rollout slated for the first quarter of next year in select districts.
In parallel, the panel will oversee the digitisation of existing medical records held by public hospitals and health centres. The move involves scanning paper files, creating secure electronic health records and integrating them into a central database accessible to authorized medical staff. The digitisation drive is intended to enhance continuity of care, facilitate data‑driven health planning and curb record‑keeping errors.
Health Minister Dr. Subrata Saha, who chaired the meeting, emphasized that the initiatives align with the state’s broader e‑governance agenda. He acknowledged challenges such as data privacy and infrastructure gaps, but assured that adequate safeguards and training will be put in place before full implementation.