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Karnataka Post Office Ordered to Pay Woman Rs 1.15 Lakh Without Passbook
✍️ TOI City
🗓 09 Nov 2026, 11:39 AM
👁 20
A consumer commission in Karnataka has ordered a post office to reimburse a resident of Naregal Rs 1.15 lakh for her retirement savings, despite the absence of a passbook or deposit certificate.
A resident of Naregal in Karnataka has won a legal battle against postal authorities after they refused to return her retirement savings. Lalitha had invested her money in a post office but never received the promised deposit documents, such as a passbook or certificate.
When she approached the postal department for assistance, officials denied her claim, citing a lack of recorded entries regarding her deposit in their system. Frustrated by the bureaucratic hurdle, she took the matter to the consumer commission for resolution.
The commission ultimately ruled in Lalitha's favor, finding that the postal department had failed in its duty. The authorities were ordered to reimburse the full amount of Rs 1.15 lakh to the complainant.
In addition to the principal amount, the postal department was also directed to pay compensation for the mental agony and distress caused to the woman due to the denial of her legitimate claim.
When she approached the postal department for assistance, officials denied her claim, citing a lack of recorded entries regarding her deposit in their system. Frustrated by the bureaucratic hurdle, she took the matter to the consumer commission for resolution.
The commission ultimately ruled in Lalitha's favor, finding that the postal department had failed in its duty. The authorities were ordered to reimburse the full amount of Rs 1.15 lakh to the complainant.
In addition to the principal amount, the postal department was also directed to pay compensation for the mental agony and distress caused to the woman due to the denial of her legitimate claim.